Recalled or Discontinued Benefiber® Products

FOR IMMEDIATE RELEASE

04/28/2020

GSK CONTACT CENTER 1-800-452-0051

CLICK HERE TO REQUEST A REFUND

GSK Consumer Healthcare is voluntarily recalling five lots (listed below) of Benefiber Healthy Shape Prebiotic Fiber Supplement powder and Benefiber Prebiotic Fiber Supplement powder due to the potential for green plastic pieces or shavings from bottle caps to be present in the product. There is a potential risk of choking or physical injury to the soft tissues of the mouth or gastrointestinal tract of a consumer using the product who may not see a broken piece or shaving of plastic cap.

These lots were distributed from October 28, 2019 through January 21, 2020 within the United States to retail stores and online retailers nationwide. The recall is limited to the five lots listed below:

Benefiber Healthy Shape Prebiotic Fiber Supplement, 500G

UPC 886790018872

Lot: MP8B (EXP Sep2021)

 

Benefiber Prebiotic Fiber Supplement, 500G

UPC 886790218302

Lots: YT2Y (EXP Oct2021)

7D6E (EXP Nov2021)

Benefiber Prebiotic Fiber Supplement, 760G

UPC 8886790211907

Lots: UV5C  (EXP Oct2021)

648H (EXP Nov2021)

As of the date of the recall announcement, GSK Consumer Healthcare has received one consumer complaint of a green particle observed inside a bottle of product.

Patient safety and product quality are our utmost priorities at GSK Consumer Healthcare.

GSK Consumer Healthcare is taking all appropriate steps to notify its retail and wholesale customers impacted by this recall and is arranging for return of all recalled products.

Consumers that have Benefiber Healthy Shape Prebiotic Fiber Supplement powder and Benefiber Prebiotic Fiber Supplement powder in their possession are advised to check the lot information on the product to see if it is part of the five lots being recalled. If the consumer finds that they have a recalled product, they should stop use immediately.

For information on the recall, to request a refund on recalled products, to report an adverse experience or for any other inquiries regarding Benefiber, consumers can call the GSK Contact Center at 1-800-452-0051, Monday – Friday, 8:00am – 6:00pm EST.

Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to taking or using this product.

This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.

CLICK HERE TO REQUEST A REFUND

Benefiber Product Recall Frequently Asked Questions

What has happened? Why has a recall occurred with Benefiber?

GSK Consumer Healthcare is conducting a voluntary consumer level recall of five lots of Benefiber Healthy Shape Prebiotic Fiber Supplement powder and Benefiber Prebiotic Fiber Supplement powder due to the potential for green plastic pieces or shavings from bottle caps to be present in the product. There is a potential risk of choking or physical injury to the soft tissues of the mouth or gastrointestinal tract to a consumer using the product who may not see a broken piece or shaving of plastic cap.

How do I know if the Benefiber product I have has been recalled?

If you have Benefiber Healthy Shape Prebiotic Fiber Supplement powder and Benefiber Prebiotic Fiber Supplement powder in your possession, we advise you to check the lot information on the product to see if it is included in the five lots being recalled. If you have a recalled product, you should stop use immediately. The five lots of Benefiber being recalled are:

Product Lot Number Expiry Date
Benefiber Healthy Shape Prebiotic Fiber Supplement, 500G MP8B Sep 2021
Benefiber Prebiotic Fiber Supplement, 500G YT2Y Oct 2021
Benefiber Prebiotic Fiber Supplement, 500G 7D6E Nov 2021
Benefiber Prebiotic Fiber Supplement, 760G UV5C Oct 2021
Benefiber Prebiotic Fiber Supplement, 760G 648H Nov 2021

Where is the lot code/expiry found on Benefiber?

The lot code and expiry can be found on the neck of the bottle.

What do the plastic pieces and shavings look like?

The plastic pieces and shavings come from broken or damaged bottle caps. The plastic is green in color and can vary in size and shape.

Is there a safety issue with the product?

Yes, there is a potential risk of choking or physical injury to the soft tissues of the mouth or gastrointestinal tract to a person using the product who may not see a broken piece or shaving of plastic cap. If you have a recalled product, please stop use immediately.

Can I continue to use the product?

If you have Benefiber Healthy Shape Prebiotic Fiber Supplement powder and Benefiber Prebiotic Fiber Supplement powder in your possession, we advise you to check the lot information on the product to see if it is included in the five lots being recalled. If you have a recalled product, you should stop use immediately. The five lots of Benefiber being recalled are:

Product Lot Number Expiry Date
Benefiber Healthy Shape Prebiotic Fiber Supplement, 500G MP8B Sep 2021
Benefiber Prebiotic Fiber Supplement, 500G YT2Y Oct 2021
Benefiber Prebiotic Fiber Supplement, 500G 7D6E Nov 2021
Benefiber Prebiotic Fiber Supplement, 760G UV5C Oct 2021
Benefiber Prebiotic Fiber Supplement, 760G 648H Nov 2021

Can I continue to use my Benefiber Healthy Shape Prebiotic Fiber Supplement and Benefiber Prebiotic Fiber Supplement for lot codes that haven’t been indicated in the recall?

Yes. Only the five lots specified are impacted by this recall.  No other Benefiber products are impacted.

I used Benefiber Healthy Shape Prebiotic Fiber Supplement and/or Benefiber Prebiotic Fiber Supplement and feel really unwell. What should I do?

GSK cannot provide medical advice.  Please contact your physician or healthcare provider if you have concerns.

Can a refund be issued if I no longer have the product?

In order to process your refund, we require photo verification of the impacted lot code.

Will I be able to locate Benefiber that hasn’t been impacted by this issue at retailers?

Yes, other non-impacted lots of Benefiber products should be available at retailers.

Have you informed Health Authorities?

Yes. This voluntary consumer level recall is being conducted with the knowledge of the US Food and Drug Administration (FDA).

I am a journalist. Who can I speak to about this product recall?

All media inquiries must be referred to Jennifer Albano, CH US Brand Communications Lead at Jennifer.x.Albano@gsk.com.

Is this recall related to a shortage Benefiber is experiencing?

No

Have any of the Benefiber chewables been recalled?

No. No other Benefiber products are impacted.

Have any of the Benefiber Stick Packs been recalled?

No. No other Benefiber products are impacted.

Are the recalled Benefiber products going to be permanently discontinued?

No. Only five lots of Benefiber Healthy Shape Prebiotic Fiber Supplement powder and Benefiber Prebiotic Fiber Supplement powder are impacted by this recall.

 

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